Сервисное обслуживание

Механик по обслуживанию и ремонту буровых установок (г. Комсомольск).

Требования:

Мужчина, 25-35 лет.
Образование: оконченное техническое, среднее-специальное (возможно)
Опыт работы: опыт обслуживания мобильных буровых установок с дизельными двигателями не менее 3-х лет.
Хорошее знание электрических и гидравлических систем, двигателей.
Владение ПК: уровень пользователя
Знание иностр. языков: английский язык (желательно)
Наличие водительских прав: категория В, С, опыт вождения
Ответственность, инициативность.

Основные должностные обязанности:

Oбслуживание и ремонт буровых установок TEREX Reedrill
Техническое обслуживание и ремонт оборудования.

Условия работы и оплата:

заработная плата: высокая + премии (по результатам работы)
обучение: регулярные тренинги
испытательный срок: 3 месяца
компенсационный пакет: служебный автомобиль, мобильный телефон, ноутбук, медицинская страховка (после прохождения испытательного срока).

Пожалуйста, присылайте свое резюме, заполнив запрос, обязательно указав в поле Адресат - «Отдел кадров» и поле Тема сообщения - название интересующей Вас должности.

Service & Spare Parts Manager in Power Systems Department (Kiev)

Requirements

M/ 27-45;
Education: Higher in economics/marketing or technical;
Kiev + Regions;
Professional experience: Key customer experience 3+yr, sound industry knowledge/experience, 3+ years on a similar position;
Deep knowledge of long term service agreements;
Customer focused - this person will need to have excellent;
Understanding of customer relationships;
High level of commercial acumen, numeracy and general diplomacy;
MS Office (Word, Excel, Power Point, Outlook), Internet Explorer, 1C;
Advanced selling skills;
Fluent English is a must, German not required but appreciated.

Personality Expectations:

Proactive;
Ready to Travel a lot within the country and abroad if required;
Easily trainable;
Communicate able, able to find solutions in an unpleasant or/and difficult environment situation;
Must be a self-starter, highly organized, and able to work well with all levels in the organization.

Main Responsibilities

Manages After Sales Team;
Deals with return issues;
Plans strategy of customer service;
Leads the negotiation of contracts with customers to include all pricing;
Tracks orders and sales for all maintenance contracts;
Carries out staff appraisals career development of the employees;
Conducts regular correspondence with and anticipation of existing and potential customer needs;
Always looks to provide added value to the company;
Follow-up the guarantee& warranty service with customers and suppliers;
Follow up the stock of spare parts periodically to keep a balanced stock;
Increase the income through maintenance contracts and providing services to the new customers;
Set budget for the department and follow up its implementation;
Proactively plan for service business expansion.

The company offers:

Competitive compensation depending on experience and skills;
Medical and life insurances after trial period, compensation of lunches, mobile phone, car;
Opportunities for professional development;
Paid vacation and sick leave etc;
Business trips: rarely.

For confidential consideration please send your CV to our HR Department:
e-mail: vacancy@zeppelin.ua

Mining and quarry aftersales manager (Russia, Moscow)

Purpose and Scope

The purpose of this position is to provide after sales support to customers in terms of equipment service and parts sales. Reporting to Division Director, After sales Manager is fully responsible for managing parts and service operations, market development, customer relations, management of his/her parts sales and service team. To be effective, the After sales Manager must establish an understanding of the following objectives and accountabilities:

Objectives & Accountabilities:

Participate in Regional Business Plan and Budget preparation and market analysis and forecast for parts and service part
Obtain financial and market targets for the year (parts and labor turnover, outstanding receivables, margins, market shares, labor utilization rates, cost management)
Organize and manage service and parts sales day to day operations according to standards and procedures via parts and service managers reporting to him/her
Improve aftersales support quality and value to the customer
Be actively involved in customer relations/ customer base development, complaints management
Ensure liaison with Machine sales
Provide managerial and financial reports timely, accurately and in good quality
Ensure safety excellence
Ensure and maintain target skills development for various members of his/her team

Job Knowledge:

Knowledge and understanding of MI&Q Industry (business model, core processes, key players)
Knowledge of Caterpillar / Leading Industry Players equipment, parts, solution
Knowledge of Russian and Regional equipment market and key competition

Job Experience priorities

Minimum 5 – 7 years in management positions in function and scope of the business with either

CIS Caterpillar Dealer
Caterpillar Dealer outside CIS
Western equipment dealer / parts business
Large national parts / service business with Western partners

Key Personal Skills

High accuracy and attention to quality of work in every detail
Solid Reliability and Compliance orientation
Initiative and strategy orientation
High Agility and stress resistance
Perfect interpersonal communications and co-operation , cross cultural orientation

Key Proven Managerial Skills

Business Plan development
Budgeting and Financial data analysis
Structured decision making
Sound supervisory skills
Exceptionally good planning, organizing and delegating skills

Key Technical Skills

Spoken and Written Business English – upper intermediate (lead meetings and negotiations in functional area, prepare and work with market and financial data)
Computer literacy (MS Office)
ERP system operations knowledge

General Education & Training

University degree (management, business administration, technical)
Additional recent qualifications in product knowledge / management are a plus

Your working place is Russia, Moscow.

Our contacts: +7 916 524 84 48, smirnova_veronika_e@zeppelin.ru, Smirnova Veronika

REGIONAL AFTERSALES MANAGER (Zeppelin Rusland, Moscow, Novosibirsk)

Purpose and Scope

The purpose of this position is to provide after sales support to customers in terms of equipment service and parts sales. Reporting to Regional Director, After sales Manager is fully responsible for managing parts and service operations, market development, customer relations, management of his/her parts sales and service team. To be effective, the Branch Manager must establish an understanding of the following objectives and accountabilities:

Objectives & Accountabilities for Branch Manager:

Participate in Regional Business Plan and Budget preparation and market analysis and forecast for parts and service part
Obtain financial and market targets for the year (parts and labor turnover, outstanding receivables, margins, market shares, labor utilization rates, cost management)
Organize and manage service and parts sales day to day operations according to standards and procedures via parts and service managers reporting to him/her
Improve aftersales support quality and value to the customer
Be actively involved in customer relations/ customer base development, complaints management
Ensure liaison with Machine sales
Provide managerial and financial reports timely, accurately and in good quality
Ensure safety excellence
Ensure and maintain target skills development for various members of his/her team

Job Knowledge:

Knowledge and understanding of Construction Industry (business model, core processes, key players)
Knowledge of Caterpillar / Leading Industry Players equipment, parts, solution
Knowledge of Russian and Regional construction equipment market and key competition

Job Experience priorities

Minimum 5 – 7 years in management positions in function and scope of the business with either

CIS Caterpillar Dealer
Caterpillar Dealer outside CIS
Western equipment dealer / parts business
Large national parts / service business with Western partners

Key Personal Skills

High accuracy and attention to quality of work in every detail
Solid Reliability and Compliance orientation
Initiative and strategy orientation
High Agility and stress resistance
Perfect interpersonal communications and co-operation , cross cultural orientation

Key Proven Managerial Skills

Business Plan development
Budgeting and Financial data analysis
Structured decision making
Sound supervisory skills
Exceptionally good planning, organizing and delegating skills

Key Technical Skills

Spoken and Written Business English – upper intermediate (lead meetings and negotiations in functional area, prepare and work with market and financial data)
Computer literacy (MS Office)
ERP system operations knowledge

General Education & Training

University degree (management, business administration, technical)
Additional recent qualifications in product knowledge / management are a plus

Benefits

(salary, bonus scheme SB package, relocation if necessary, other)

Если Вас заинтересовала эта вакансия, Вы соответствуете требованиям и готовы на переезд в Москву, пожалуйста, отправляйте свои резюме по адресу: ozertsova_elena_v@zeppelin.ru

Meханик по ремонту двигателей (г. Кривой Рог, Комсомольск)

Требования:

Мужчина, 25-35 лет.
Образование: техническое, среднее-специальное (возможно)
Опыт работы: опыт обслуживания тяжелой техники больше 5-ти лет, Caterpillar, Komatsu (желательно)
Хорошее знание электрических и гидравлических систем, двигателей, знание принципов работы дизельных двигателей и систем внутреннего сгорания.
Владение ПК: уровень пользователя
Знание иностр. языков: английский язык (желательно)
Наличие водительских прав: категория В, опыт вождения
Ответственность, инициативность.

Основные должностные обязанности:

Сборка, обслуживание и капительный ремонт двигателей техники Caterpillar и TEREX
(бульдозеры, экскаваторы, самосвалы, погрузчики)
Компьютерная диагностика и дальнейший ремонт двигателей и систем внутреннего сгорания.

Условия работы и оплата:

заработная плата: высокая + премии (по результатам работы)
обучение: регулярные тренинги
испытательный срок: 3 месяца
компенсационный пакет: мобильный телефон, ноутбук, медицинская страховка (после прохождения испытательного срока).

Сервисный инженер (г. Комсомольск, Кривой Рог)

Требования:

Мужчина, 25-35 лет.
Образование: техническое, среднее-специальное (возможно)
Опыт работы: опыт обслуживания тяжелой техники больше 5-ти лет, Caterpillar, Komatsu (желательно)
Хорошее знание электрических и гидравлических систем, двигателей.
Владение ПК: уровень пользователя
Знание иностр. языков: английский язык (желательно)
Наличие водительских прав: категория В, опыт вождения
Ответственность, инициативность.

Основные должностные обязанности:

Сборка, обслуживание и ремонт техники Caterpillar и Bucyrus
(бульдозеры, экскаваторы, самосвалы, погрузчики)
Компьютерная диагностика и дальнейший ремонт оборудования.

Условия работы и оплата:

заработная плата: высокая + премии (по результатам работы)
обучение: регулярные тренинги
испытательный срок: 3 месяца
компенсационный пакет: служебный автомобиль, мобильный телефон, ноутбук, медицинская страховка (после прохождения испытательного срока).